Shipping and Delivery
Once we receive your order, it will be processed and ready to be shipped on the same day. Most of the orders are shipped on the same day. However depending on the delivery location your orders can take about 3-8 working days from the date of ordering to reach you.
Delivery time is also subjective to delays arising out of bad weather conditions, strikes or any other unexpected delay from our courier and travel partners.
Your shipping cost are subject to the cost of the purchase being made, the destination address and the type of shipping being chosen. For any queries regarding the shipment of your purchase, please email us at [email protected]
You will receive an automated email with your delivery confirmation and tracking numbers.
We ship our products only through reliable shipping partners to ensure that it reaches you in the quickest possible time and in the best condition.
In case if you need to modify the shipping address once after order is placed please get in touch with us before order is shipped from our side. Once order is dispatched, we will not be able to change the shipping address.
Currently we ship the orders only in INDIA. Orders placed from outside of INDIA will be cancelled automatically and refund will be processed (if any).
Sometimes delivery exceptions may occur and it may take more than 8 days to deliver your order. Once the order is shipped from our side, we don’t have much control over it. Kachi Ghani will not be responsible for any such delays in delivery of your order. We can do our best to expedite the delivery process in case of delays but can not guarantee the exact date of delivery.
If order is not delivered due to the reasons like incorrect address, incorrect postal code, customer not available, refused to take delivery then total shipping charges (both ways – forward and return) will be deducted from the refund amount. Full refund will not be given any such cases. This condition does not apply to B2B orders (bulk orders).
For B2B Orders (Bulk orders) – If a bulk order is undelivered due to any reasons, we will not take it back in any circumstances. Goods once sold will not be taken back. Once we dispatch the bulk order, we will provide with the tracking details of respective courier partners and it will be responsibility of buyer to follow up with the courier company in order to get the delivery. We will not be responsible for the any delay in delivery of bulk orders. Buyer will be liable and responsible for the delay or damage incurred to shipment during transportation. By placing B2B (bulk order) with us, you agree to these conditions.
If the order is lost during transit, we will send the fresh order and customer need to wait in meanwhile. In case if customer doesn’t want to get order in case of lost shipment, we can refund the money on request. This may take 2-6 weeks of time. We will not be responsible for lost B2B (bulk) orders.
Customer must not accept damaged parcel in any case. While taking the delivery of the order, please inspect the shipment if outer packaging is damaged or not. In case if you take the delivery of damaged shipment and if any items found lost inside the package, we will not be responsible for the same.
By placing the order and using our service, you are supposed to agree to these terms and conditions.