Return Policy – Only for B2C orders placed from our website. This does not apply to bulk orders (B2B).
KachiGhaani.com takes great pride in our products.
In the event of an incorrect order being delivered please send across a picture of the parcel to us on WhatsApp or Email and we will initiate another order which will reach you within 5 working days. If a Refund is required it will be processed in the same manner.
In the event of a product being damaged which is highly unlikely, please take a photograph of the same and send it us within 24 hours of the package being received, to care@kachighaani.com with the Subject – ‘Damaged Package’. We will send across a replacement parcel the next day which should reach you within the next 5 days. If a Refund is required it will be processed in the same manner.
In case a parcel is lost in transit or was returned due to the issue from the logistics side, a return parcel will be sent within a day of update of status (Return or lost) on the logistics tracking website. This new parcel should reach you within a week. If a Refund is required it will be processed in the same manner.
Please note, returns are not accepted for any other than reasons mentioned above.
We do not take return of B2B (bulk) orders in any circumstances.
If you have questions concerning any of the above, please contact us on the Email ID : care@kachighaani.com or call us on (+91) 8999120020 during our working hours.
Cancellation and Refund Policy
Currently cancellations can not be done through our website. We are working towards to provide you cancellation functionality available in orders section in your Kachi Ghani account.
In case if you need to cancel the order due to the genuine reasons please get in touch with us via email care@kachighaani.com
Please note, already shipped orders can not be cancelled in any circumstances. We can cancel only those orders which are not shipped from our side. Once the order is shipped, it’s beyond our control to cancel it.
Refunds for the cancelled orders will be processed in 7 to 10 working days of the day order is cancelled. In some cases refund may take more time than expected. In case if you face any issues with your refunds for cancelled order, please get in touch with us.
