International Shipping

Yes — we ship worldwide. Cold-pressed oils, A2 Gir cow ghee, organic jaggery, dhaga mishri and stone-ground spices travel from our press house in Changodar, Ahmedabad to more than 125 countries, by DHL Express or FedEx Express, delivered to your door.

Everything you need to know is on this page: where we ship, exactly what it costs, how long it takes, and what happens if something goes wrong. Please read it before you order — international shipping has rules we cannot bend, and we would rather you know them now than be surprised later.

Duties and taxes are already paid

We ship every international order DDP — Delivered Duty Paid. Import duty and destination taxes are included in the total you pay us at checkout, alongside the product price and shipping.

The courier will not ask you for anything on delivery. You pay once, on this website, and the parcel comes to your door. If a courier ever does ask you for a payment, please do not pay it — contact us first at care@kachighaani.com or on WhatsApp at +91 89991 20020 and we will sort it out with them.

What international shipping costs

Shipping is charged per parcel, by the total packed weight of your order. The exact figure appears at checkout the moment you enter your address, and that figure is final. There is nothing further to pay.

All figures are in Indian Rupees, per parcel, and include import duty and destination taxes. Delivery times are counted from dispatch and are working-day estimates, not guarantees — customs can add a few days, as explained below.

The heaviest we can send is 25 kg to most destinations, and 20 kg to the USA and Canada. Above that, checkout will not offer a rate. Write to care@kachighaani.com and we will quote a freight consignment properly.

How heavy is my order?

Packed weight, not the volume of oil. As a rough guide: a 200 ml bottle is about 0.2 kg, a 500 ml plastic bottle about 0.5 kg, a 1 litre plastic bottle about 1 kg, a 1 litre glass bottle about 2 kg, a 5 litre can about 5.5 kg and a 10 litre can about 10 kg. A 500 ml ghee jar is about 1 kg and a 1 litre jar about 2 kg. Jaggery and mishri run close to their pack weight.

Because the charge is per parcel and not per bottle, one larger order is always far better value than several small ones.

Which countries are in each zone

Gulf & South Asia — Bahrain, Bangladesh, Bhutan, Kuwait, Maldives, Nepal, Oman, Qatar, Saudi Arabia, Sri Lanka, United Arab Emirates.

East & South-East Asia — Brunei, Cambodia, China, Hong Kong, Indonesia, Japan, Laos, Macau, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Timor-Leste, Vietnam.

UK & Europe — Andorra, Austria, Belgium, Caribbean Netherlands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Vatican City.

USA & Canada — United States, Canada.

Australia & New Zealand — Australia, New Zealand.

Rest of World — Bolivia, Botswana, Brazil, Bulgaria, Chile, Colombia, Fiji, Georgia, Ghana, Guyana, Iceland, Israel, Jamaica, Kenya, Mauritius, Mexico, Morocco, Namibia, Nigeria, Papua New Guinea, Peru, Réunion, Seychelles, South Africa, Suriname, Tanzania, Trinidad and Tobago, Turkey, Uganda, Zambia, Zimbabwe.

If your country is not listed, add what you would like to your cart and enter your address at checkout — if a rate appears, we deliver to you. If none appears, write to us and we will tell you honestly whether we can arrange it.

Ghee cannot be sent everywhere

This one matters, so please read it before ordering ghee.

We cannot ship A2 Gir cow ghee to the European Union, the United Kingdom, Canada, Australia or New Zealand. Ghee is a dairy product, and those countries prohibit dairy imports from India in consumer parcels. A parcel containing ghee would be seized and destroyed at the border, which helps nobody.

This has nothing to do with the quality of our ghee, which is churned from Gir cow curd under FSSAI licence in a USFDA-registered facility. It is a border rule about products of animal origin, and we cannot work around it. Ghee travels perfectly well to the Gulf, South Asia, Singapore and most other destinations.

Our oils, jaggery, dhaga mishri and stone-ground spices are not affected and ship worldwide.

Dispatch and packing

International orders are dispatched within 1 to 3 business days. Export paperwork takes a little longer than a domestic order, and we would rather do it properly than have your parcel held at the border for a missing document. You receive the DHL or FedEx tracking number the moment it leaves us.

Every bottle is double-sealed, then packed into a carton with foam sheets cushioning it on all sides. The packing is built to be leak-proof, and it is the same standard on every international parcel whatever the size of the order.

Every parcel travels with a commercial invoice and the export paperwork the destination requires, prepared by us. You do not need to arrange anything.

Free shipping does not apply internationally

Free shipping never applies to international orders. Shipping charges always apply in addition to the product price, whatever the size of the order. Our free-delivery offer applies only within India.

Customs, delays and things outside our control

International shipments pass through customs inspection and clearance in the destination country. Customs processing times vary from country to country and are beyond our control — and beyond the courier's.

Delivery times shown at checkout are estimates, not guaranteed commitments. We are not able to take responsibility for delays caused by customs clearance, import inspections, local government regulations, public holidays, airline or logistics disruption, strikes, natural calamities, or incorrect information given at checkout.

If your parcel is held, we will track it alongside you and keep you posted. But we cannot shorten a clearance queue, and a delay is not grounds for a refund.

Your address is your responsibility

Please check your address carefully before you pay — the flat or apartment number, the postcode, and a phone number the courier can actually reach.

Once an order has been dispatched, the delivery address cannot be changed. If a shipment is delayed, returned, held, abandoned or destroyed because the address was wrong or incomplete, or because the recipient was unavailable or refused delivery, that is the customer's responsibility. We are not able to offer a refund, replacement or compensation in that situation.

No returns and no refunds on international orders

All international orders are final sale. We do not accept returns, exchanges or cancellations on international orders, and we do not issue refunds on them.

Return freight from most countries would cost more than the order itself, which is why almost no Indian exporter offers it. What we do stand behind is the condition your order arrives in.

If your order arrives damaged or leaking

Tell us straight away and we will make it right. If a product is delivered damaged or leaked in transit, we may send you a new one free of charge — but we do need proof.

Please film an unboxing video and take clear photographs of the damaged or leaked items before you unpack any further. Start recording before you open the box. Send them to care@kachighaani.com or on WhatsApp at +91 89991 20020 with your order number, within 48 hours of delivery.

We are not able to consider a damage or leakage claim without the unboxing video and photographs. It takes twenty seconds to film and it protects you completely — it is also what the courier requires from us when we make a claim on your behalf.

If your order never arrives

There is an important difference between a parcel that is lost and one that is delayed.

If your parcel is genuinely lost in transit, we will send you a fresh one free of charge. You will not be left out of pocket.

A parcel sitting in customs is not lost. It is on its way and it will reach you — it simply needs patience. The same is true of delays caused by weather, strikes or natural calamities. We will track it with you, but we cannot hurry a clearance queue and we do not refund for a delay.

Paying from abroad

All prices are in Indian Rupees and your card is charged in Rupees. Your bank converts to your local currency at their rate on the day, and some banks add a small foreign-transaction fee — that fee belongs to your bank, not to us.

All major cards are accepted, and we also accept PayPal. Cash on delivery is available only within India. Payments run through secure, regulated gateways and we never see or store your card details.

Sending an order as a gift

Gladly. Add what you would like the gift note to say in the order notes box when you place the order, and if it is easier, email care@kachighaani.com or message +91 89991 20020 afterwards with your order number. Tell us if you would like the invoice kept out of the parcel and we will take care of that too.

Frequently asked questions

Will I have to pay customs duty when my order arrives?

No. Every international order ships DDP — Delivered Duty Paid. Import duty and destination taxes are already included in the total you pay at checkout. The courier will not ask you for anything on delivery.

How long will my international order take?

From dispatch: about 3 to 6 days to the Gulf and South Asia, 4 to 8 days to East and South-East Asia and to the UK and Europe, 5 to 9 days to the USA, Canada, Australia and New Zealand, and 6 to 12 days to the rest of the world. Customs clearance sits inside those windows in normal conditions.

Which courier will bring my order?

DHL Express or FedEx Express, depending on the route and what is fastest to your address. Both deliver to the door and both give you full tracking.

Can you ship ghee to my country?

Not to the European Union, the United Kingdom, Canada, Australia or New Zealand — those countries prohibit dairy imports from India. Ghee ships fine to the Gulf, South Asia, Singapore and most other destinations. Our oils, jaggery, mishri and spices are unaffected and ship worldwide.

Will the oil leak in transit?

Every bottle is double-sealed and packed into a carton with foam cushioning on all sides. The packing is built to be leak-proof. If anything does arrive damaged despite that, film your unboxing and we will replace it.

Will my oil still be fresh after a week in the air?

Yes. Our oils carry a four to six month shelf life from the pressing date printed on every bottle, so a week in transit uses only a small part of it. Keep it in a dark cupboard when it arrives, and use the fridge for flaxseed and almond oil.

My coconut oil arrived solid. Is something wrong?

Nothing at all. Coconut oil sets below about 24 degrees and turns liquid again in your palm or a bowl of warm water. Solidifying is a sign nothing was processed out of it.

Is there a minimum order value?

There is no minimum. But because freight is charged per parcel, a larger order is always far better value per litre than several small ones.

Is cash on delivery available internationally?

No. Cash on delivery is available only inside India. International orders are prepaid at checkout.

Can I ship to a PO Box or a parcel-forwarding address?

No. DHL and FedEx Express deliver against a physical street address and a contactable phone number. We also cannot ship to freight-forwarding addresses, because once a parcel leaves the forwarder we have no way of standing behind its condition.

Can I track my order?

Yes. You receive the DHL or FedEx tracking number as soon as your parcel leaves our press house, and you can follow it door to door on the carrier's own site.

I want to order in bulk for my shop or restaurant abroad.

Write to care@kachighaani.com with your country, the products and the volume you need. Bulk consignments move as freight rather than express parcels, which changes the economics completely, and we will quote you properly.

Still have a question?

We are a small team and we genuinely reply. Email care@kachighaani.com or message us on WhatsApp at +91 89991 20020, Monday to Saturday, 10am to 7pm IST. More answers are on our FAQ page.

Rates and delivery estimates on this page are reviewed regularly and match what you are quoted at checkout. KachiGhaani.com is not liable for delays or non-performance caused by events beyond reasonable control, including natural disasters, war, pandemic restrictions, government action, customs holds, airline disruption, political unrest, strikes or labour disruption.